Because our custom sizing items are made specially for you with the specs/color choice you send in, it is not returnable. If you have found a quality problem with the item, please contact our customer service team for further assistance.
The standard sizing items are returnable only under the condition that you get return authorization from our customer service team within 3 days after the order was delivered to you. The returned item cannot be damaged -- such as dirty, stained, broken, torn, with pin marks, with pets hair, etc. It needs to be unwashed, unworn, and in the original condition with tags still attached. The refund includes the amount paid for the items along with applicable taxes, but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect items as soon as they are delivered.
Marabella Bridal will only issue one prepaid return label per order, so we recommend returning all unwanted items at one time. If all unwanted items are not returned at one time, the customers will have to pay for the subsequent return shipping costs out of their own pocket and arrange the return shipping on their own.
Please return the item in its original box (or smaller). Orders returned in oversized boxes may have additional shipping costs, which we will deduct from the refund.
Please note the carrier listed on the return label we provide to you is the carrier used for this return shipment. If you prefer a different carrier for the return shipment then you need to send the return items back at your own expense, Marabella Bridal is not responsible if the package send by your carrier gets damaged, misplaced, or lost, If such situation happen, Marabella bridal will not issue the refund of the return items.
At Marabella Bridal, all wedding dresses are brand new, made to order, even if it is a standard-size wedding dress. Because a wedding dress is such a delicate item that is easily damaged during the restocking process, we charge a restocking fee which is 28% of the value of this dress (excluding shipping and tax) to cover our loss. The restocking fee will automatically deduct from the refund.
We urge you to use our Try At Home program to make sure it is the dress you want to purchase and check carefully your measurements before ordering a standard size wedding dress.
Please note, if you return 3 or more items in the same item category (excluding wedding dresses) within 30 days, we will charge you a 10% restocking fee per order value, which will automatically be deducted from the refund.
The following items are not eligible for returns:
- Custom Size Dresses
- Swatches and color card
- Fabric by-the-yard, lace
- Items marked FINAL SALE
It can take some time for returned packages to arrive back to us and 3-7 days for us to get it processed back into our inventory. Once completed, any applicable refunds will be processed, and we’ll send an email to notify you. Please note that the refund will only be applied to the original credit card used for the purchase, and it may take some additional time for your financial institution to put the funds back into your account.
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