For a customer whose body measurements do not match any size on our size chart, she will need to order a custom sizing dress. Marabella Bridal does not charge more than the regular price for custom sizing dress even though we will have to cut a seperate pattern just for you. Because it is a dress made specially for you, it is non-refundable for any reason, including wedding cancellations or changes. We make the dresses based on the bust, waist, hips, and hollow-to-floor measurements that you give us and according to Marbella Bridal sewing requirements depending on the style and silhouette you order. Be sure to measure yourself according to our guidelines. This helps to provide a closer fit. The dress will still likely require alterations for an even better fit, so we sell fabrics and laces at very inexpensive prices to enable you  take the dress to a seamster/seamstress  you desire to do alteration if it is needed.

Please note, we do not recommend decreasing or increasing your measurements if you are planning to lose or gain weight. 

Also please note, custom sizing is not the same as custom measurement or custom design. We cannot re-design a dress per your request. Custom sizing only allows us to make a dress in the size that is closest to the 4 measurements you give us -- bust, waist, hip and hollow-to-floor.

                    Please refer to our size chart page, we have detailed instructions on how to take body measurements. Be sure to follow our guidelines to measure yourself accordingly.

                        After you take measurements of your bust, waist, hip and hollow-to-floor, check against the Marabella Bridal size chart to see if you can match any of our sizes. If you cannot find the match, that means you will need to order a custom sizing dress. 

                    Because all Marabella Bridal dresses are made to order, no matter it is a custom sizing dress or a standard sizing dress, it all has to go through the same process of pattern making, cutting, sewing, hand work, and pressing until it has been completed. It all takes the same amount of time from cutting to shipping out to you. We, at Marabella Bridal, take extreme care to handle the production of your dress because we know this is the most important dress in your life. 

                       Firstly, let us say “Congratulations on finding the dream dress!” We know how hard it is to spend hours going through the websites, magazines, or any other means to find the dress you want to wear for the Big Day! It is such a big decision to make in life!  Marabella Bridal wants to help all the girls to make their dream come true. We do offer special discounts from time to time. Please watch out for our flash sale as well as our seasonal promotion. We also offer the Afterpay Program, so you can pay your order in several installments. However, since all our dresses take 8-10 weeks to be ready, don’t wait too long, or we cannot promise to meet your wear date! 

                                We offer sizes ranging from 2-28, which covers the plus-size. We do not carry petite size on every style; however you may contact our wonderful stylist team to get help on your needs.

                              You will have to take the dress to a seamester/seamstress you trust to do alteration, At Marabella Bridal, we will be able to help by selling you the same fabric and lace of this dress at a very inexpensive price, so you will have the right fabric and lace for your alteration.      

                             You can discuss this with our stylist. Just send us an email with your name, e-mail address and the wedding dress you are going to wear. We will answer you with suggestions within 48 hours. You can consider our recommendation; however it is your Big Day. You know the best.

                              If the bridal party is ordering the same style or different styles of the same fabric type, and ordered at the same time, then “yes”. we can make sure all your bridesmaid dresses are the same color. However, if your bridal party orders different styles of different fabrics, then we cannot guarantee all your bridesmaid dresses are the same color because different fabrics take on color differently and will have shading variations. 

When placing the order for your bridesmaids, please put all the bridesmaid dresses you want to order together with their style number, sizes and color and make it one order, so we know they are for the same wedding party. If the bridesmaid dresses are placed in different order, then we cannot guarantee the color shade will be the same because the dresses need to be cut at the same time with the same roll of fabric to ensure the same color shade. 

If you forget to order a dress for a member of your party or you want to add an additional member to the party, please cancel the original order within 24 hours and place a new order. Please contact our customer service team for further details. 

Please note screen resolutions can alter the way colors look so be sure to order swatches before deciding on a color to ensure it is what you want. Again, the color may be slightly different to the swatch you ordered due to different fabrication or dye lots.

                          If it is a different style of the same fabric type, then yes we can make sure your bridesmaid dresses are the same color. But all the bridesmaid dresses have to be ordered together on one order. However if your bridal party orders different styles of different fabrics then we cannot guarantee all your bridesmaid dresses are the same color because different fabrics take on color differently and will have color variations. 

                            It is important to check the quality and fit of an item before making a purchase, especially when it is a Wedding dress or a Bridesmaid dress. At Marabella Bridal, we have the Try at Home program to help you try on dresses or jewelry you are thinking of buying in the comfort of your home before you make up your mind to purchase it.

 Our Try at Home program covers the following items

• Wedding dress
• Bridesmaid dress

With the program, you can order up to 2 dresses at a time for $35 per wedding dress or $15 per bridesmaid dress to try them on at home. Most of our ball gowns or the big A-line wedding dress comes with a separate crinoline. That the crinoline is for you to keep. You can keep the try-on dresses for 5 days from the date of delivery (as shown on the shipping record) and then send them back to us using the prepaid return label included in your box. You must return the dresses in the original box. If your wedding dress comes with a crinoline, you can keep the crinoline and don't need to return the crinoline; it is for you to keep. If you are happy with the dress you have tried on, then place the order with us after you made the return.

Please note that the price you pay for the try-on dresses does not go towards the cost of your final order and is not refundable upon the return. It goes towards the cost of shipping the items to you and back to us 

All the items in the Try at Home program are standard shipping and depend on the availability of such items in our inventory.

                                   You can order up to 2 dresses at a time for $35 per wedding dress or $15 per Bridesmaid dress to try them on at home. The ball gown and big A-line wedding dress come with a separate crinoline, and that the crinoline is for you to keep. Please note that the price you pay for the try-on dresses does not go towards the cost of your final order and is not refundable upon the return of the try-on items. It goes towards the cost of shipping the items to you and back to us. 

                          Purchase a Try at Home item just like how you normally order merchandise on-line. Select the item you want to purchase with the color and size and put it in the shopping cart. If a color or size is not listed or the box is light grey and unclickable, that means it is not available. If you have made your color and size selections and are still unable to add the item to the cart, it means that it is currently out of stock. Our Inventory is updated daily, so please check back soon or contact our customer service team to put you on the top of the waiting list.

When you are ready, click "Checkout" in your shopping cart to place an order. You will have the opportunity to verify all information and make changes before placing your order. Please double check all information you have placed in the cart to make sure there is no mistake. After you place your order, you will receive an order notification email. When your merchandise ships from our warehouse facilities, you will receive a shipment notification email.

Our Try at Home program covers the following items

• Wedding dress
• Bridesmaid dress

                            It is recommended that you order your Try at Home samples 4 months before the event date. Because all of our products are made to order and take about 8-12 weeks to complete production and ship to you, it would be better to try on samples and place orders early to prevent production delays due to any unforeseeable events, such as natural disasters or carrier related issues. 

                                     You can order up to 2 wedding or bridesmaid dresses at one time to try them on at home. If there are more styles you're interested in, you'll need to wait until all your items have been returned before more dresses or jewelry can be ordered. 

                              We include a prepaid return label inside the box with your dress(es), It has a barcode, lists our address, and includes the carrier's name. You can keep the samples for 5 days after you receive the delivery, but by the 5th day, you'll need to pack the samples, put them back to the original box, put the return label on the outside of the box, and drop it off with the carrier to be returned to us. 

Please be sure to read the carrier listed on the return label as the label can only be used for this carrier. We do not recommend using a different return label. if you prefer a different carrier as orders returned using a return label other than the one provided by us are not our responsibility, meaning that if the package gets lost, you could be charged for not returning the dress(es), the jewelries, plus the shipping cost to you.

Please note, we use FedEx, UPS, DHL, or USPS to ship and return packages. You can drop off the package at  the carrier’s store or drop box for the return. You can also schedule a pickup with the carrier. They will come to your home or office and pick up the package for you. Carriers may charge a fee for this service, and this is not covered by Marabella Bridal. 

If you misplace your return label, please contact our customer service team, and we will walk you through the process of re-printing a return label.

Please make sure the samples you return are in original condition that were received with the tag on. Try-on items are not to be worn, except for try-on purposes. If they come back damaged, such as dirty, stained, pin-marked, with pet hair, broken, torn, etc., you will be charged the full retail price of such item plus its shipping cost.

                              Marabella Bridal does not allow customers to purchase the try-on samples. If you have difficulty returning the try-on samples, please contact our customer service team, and we will work with you to solve your problem.

                                 We are able to accept all major credit cards for orders. However, we can only accept one payment type per order, and orders cannot be moved into production until they have been paid. Once payment is accepted, we will email you a confirmation email.

We also offer installment payment options for customers. US customers just need to choose Afterpay at checkout. You can choose your wedding dress from Marabella Bridal and enjoy a stress-free payment experience.

                                Afterpay is a third-party service that allows Marabella Bridal to offer customers the ability to make a purchase now and pay for it in 4 equal payments made every 2 weeks without any interest.

If you want to use the Afterpay service, at checkout choose Afterpay as your payment method. You will be directed to the Afterpay website to register, provide payment details (Visa or MasterCard only), and fill out the required information. Please note it is subject to Afterpay’s approval whether you are qualified to use this service. Please note, your shopping cart value must be over US$35 in order to use the Afterpay service.

Afterpay orders are delivered within the standard shipping time frames just like any other Marabella Bridal orders. 

                                It takes about 8-10 weeks from the time you place an order to the time the package arrives at your door. If you have a rush order with us, please contact our customer service team. We will give you a different delivery schedule. Please understand that once the package is with the carrier, we have no control of it. We are not responsible for lost, damaged, or stolen packages. Sometimes carriers delay delivering packages due to unforeseen events, such as natural disasters, extreme weather, etc. So we always suggest that you place your order early.

                                We use Fedex, DHL, UPS Ground Service and USPS to ship your packages. Dresses are usually shipped via Fedex, UPS and DHL. Smaller items such as Jewelry, headpieces, and veils may ship via USPS.

Order Value $650 and up: STANDARD SHIPPING and HANDLING CHARGE is FREE

These Shipping and Handling charges are non-refundable for any reason.

Rush Order shipping and handling charge is different from the above price. Please contact Customer Service for details.

                                 We ship to all 50 states of the US and the following territories: Puerto Rico and Guam. We do not ship to other U.S. territories, PO boxes, APO/FPO addresses, or any foreign countries at this time.

                                       When your order is ready, we will ship it out to you and email you a confirmation and tracking number. You can track your package’s arrival date with the carrier (Fedex, DHL, UPS, USPS) by typing in the tracking number on its website. 

                                           Marabella Bridal does not ship to a PO Box or APO/FPO military address. Please contact our customer service team if you have any special need for shipping.

You can cancel an order within 24 hours of such order being placed with no fees.

After 24 hours of order being placed, there is no cancellation. 

Please email our customer service team to begin the cancellation process. 

Once a cancellation request is processed, it cannot be reversed. You would need to place a new order to get the item(s). 

 It is important to note that our products are made to order. The production process begins as soon as an order has been placed. However we understand that things happen and you have to cancel an order. Please let us know within 24 hours upon placing your order. If you miss the 24-hour window, you can contact our customer service for help. we will do our best to help you, However in most cases,after 24 hours, we will not be able to accept order cancellation.

                                          If you place an order and realize that you either ordered too many items, or not enough items, or the wrong item, we recommend that you cancel the entire order within 24 hours upon the order being placed, then place a new order. We are sorry that we cannot add or remove items once the order is placed.

                                       We do not accept exchange of item(s) you ordered. Since our products are made to order, each item is made only as it is ordered. We do not have stock on hand to make an exchange. We suggest you cancel the existing order within 24 hours and place a new order with the correct items you want. If you need help, please contact our customer service team.

                                      Because our custom sizing items are made specially for you with the specs/color choice you send in, it is not returnable. If you have found a quality problem with the item, please contact our customer service team for further assistance.

The standard sizing items are returnable only under the condition that you get return authorization from our customer service team within 3 days after the order was delivered to you. The returned item cannot be damaged -- such as dirty, stained, broken, torn, with pin marks, with pets hair, etc. It needs to be unwashed, unworn, and in the original condition with tags still attached. The refund includes the amount paid for the items along with applicable taxes, but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect items as soon as they are delivered.

Marabella Bridal will only issue one prepaid return label per order, so we recommend returning all unwanted items at one time. If all unwanted items are not returned at one time, the customers will have to pay for the subsequent return shipping costs out of their own pocket and arrange the return shipping on their own. 

Please return the item in its original box (or smaller)​. Orders returned in oversized boxes may have additional shipping costs, which we will deduct from the refund.

Please note the carrier listed on the return label we provide to you is the carrier used for this return shipment. If you prefer a different carrier for the return shipment then you need to send the return items back at your own expense, Marabella Bridal is not responsible if the package send by your carrier gets  damaged, misplaced, or lost, If such situation happen, Marabella bridal will not issue the refund of the return items.

At Marabella Bridal, all wedding dresses are brand new, made to order, even if it is a standard-size wedding dress. Because a wedding dress is such a delicate item that is easily damaged during the restocking process, we charge a restocking fee which is 28% of the value of this dress  (excluding shipping and tax) to cover our loss. The restocking fee will automatically deduct from the refund.

We urge you to use our Try At Home program to make sure it is the dress you want to purchase and check carefully your measurements before ordering a standard size wedding dress.

Please note, if you return 3 or more items in the same item category (excluding wedding dresses) within 30 days, we will charge you a 10% restocking fee per order value, which will automatically be deducted from the refund. 

The following items are not eligible for returns:

• Custom Size Dresses 
• Swatches and color card
• Fabric by-the-yard, lace
• Items marked FINAL SALE

It can take some time for returned packages to arrive back to us and 3-7 days for us to get it processed back into our inventory. Once completed, any applicable refunds will be processed, and we’ll send an email to notify you. Please note that the refund will only be applied to the original credit card  used for the purchase, and it may take some additional time for your financial institution to put the funds back into your account.

                                    Packages must be returned through the designated shipper listed on the prepaid return label sent out after receiving a return authorization from our customer service team. The label will not work for any other shipper. We are not able to change the shipper, nor are we responsible for the return package if it gets lost or damaged.

Please note, we use USPS, FedEx, UPS, and DHL to ship and return packages. You can drop off the package at a post office, FedEx, UPS, or DHL store or drop box for the return. You can also schedule a pickup with FedEx, UPS, and DHL. They will come to your home or office and pick up the package for you. Carriers may charge a fee for this service and this is not covered by Marabella Bridal. 

                                   It can take some time for returned packages to arrive back to us and 3-7 days for us to get it processed back into our inventory. Once completed, any applicable refunds will be processed, and we’ll send an email to notify you. Please note, the refund will only be applied to the original credit card account used for the purchase, and it may take some additional time for your financial institution to place the funds back into your account.

                                If it is a custom sizing dress, there is no return because it is made according to the measurement you sent in; however we do offer to sell you the fabrics and lace of that dress at a very inexpensive price, so you can take it to a seamster/seamstress you trust to do the alteration.

If it is a standard size item, yes, you can return it by obtaining a return authorization from our customer service team within 3 days after this order was delivered to you. The item cannot be damaged -- such as dirty, stained, broken, torn, with pin marks, with pets hair, etc. It needs to be unwashed, unworn, and in the original condition with tags still attached. Returned dress will need to be sent back in the original box that was shipped to you. 

Please note, there will be a restocking fee for the Wedding dress of standard size and other items if returned 3 times within 30 days, Please refer to MarabellaBridal Return policy.

                                If it is a custom jewelry, such as the item color is per your choice, it cannot be returned because it is made according to your color choice.

If it is a regular jewelry piece we sell, then yes you can return it. You need to obtain a return authorization from our customer service team within 3 days after the jewelry is delivered to you. The jewelry will need to be sent back in the original box that was shipped to you.