About the order

1. Is Covid-19 impacting Marabella Bridal?

                                                                                                                                                         Our current production and logistics shipping from factory to our warehouse to our customer are running normally. Our tailor, pattern maker, sewers and warehouse workers that are working on your dress all have masks on and wash their hands frequently following all safety guidelines. At MarabellaBridal, we are taking precautionary measures to ensure the health and safety of our customers and employees.

We want our customers to know that we process our try at home samples with precaution. All samples are cleaned and sanitized and set aside for 3 days before sending out to the next customer. The package usually takes 5-8 days shipping time to arrive at your door. So you are not only getting a completely clean dress, but also looking at  8-11 days from the time it was last tried on.

We ship our orders on time as normal, However, some carriers are experiencing delays on their end, so once your order is shipped, please keep a close eye on your shipment status with your tracking information.

As always, our online stylist team is available 24/7 and always happy to help!

 

        2.When shall I order my dress?

            From the time you place your order to the day you receive it, you're looking at 8-10 weeks. However we do recommend placing your orders 3-4 months before your event date to ensure you have time for alteration or other related situations in case it is needed. This can also help prevent delays due to any unforeseeable events, such as natural disasters or carrier related issues. 

Please note, all our dresses are Made to Order, meaning that we begin production once an order has been placed. Therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes product changes as well as payment.

 

         3.Do you offer rush order service?

            It depends on the style and fabric availability, and there will be a fee. Please contact our stylist team for detailed information. We, at MarabellaBridal, will do our best to help you get your dream dress for the big day.

          4. How to check my order status?

              After you place the order with Marabella Bridal and we check that everything is O.K, we will then send an email to you to confirm the order with an estimated delivery date. Marabella Bridal reserves the right to accept or decline your order for any reason. You will be able to check your order status by emailing us with the order confirmation number that is given to you. Please note that all orders are made to order. Once an order is confirmed, it cannot be changed, canceled or modified. When your order is completed, we will ship it out to you as soon as the item is ready and email you a confirmation and tracking number. You can also track your package arrival date with the carrier (Fedex, DHL, UPS,USPS) by typing in the tracking number on its website.  

            5.How to place an order?

               Select the items you want to purchase with the color and size, and put it in the shopping cart. If it is a custom sizing dress, please follow our instruction to  take your measurements and answer questions, then place the order.

If you have made your color and size selections and are still unable to add the item to the cart, that means it is currently out of stock. Please contact our customer service team for further assistance.

When you are ready, click "Checkout" in your shopping cart to place your order. You will  have the opportunity to verify all information and make changes before placing your order. Please double check all information you have placed in the cart to make sure there are no mistakes. Follow the instruction to provide necessary information requested on our website. After you place the  order, you will receive an order notification email from us.  Marabella Bridal will check the order, if everything is O.K, we will then send an email to you to confirm the order with an estimated delivery date within 24 hours from the time your order was placed. Please note  Marabella Bridal reserves the right to accept or decline your order for any reason. 

When your item is ready, it ships from our warehouse facilities. You will receive a shipment notification email with tracking number. 

 

         6.Can I make changes to my order?

            Because all our products are made to order, it cannot be changed, canceled or modified once the production process starts. However we understand that situations happen and you have to make changes to the order you placed. So we hold the order for 24 hours before sending it to the processing department. If you make changes to the order within 24 hours after the order was placed, there is no charge. Between 24 to 72 hours, with approval from our custom service team, we can still accept changes to the order, but there is a handling charge of 25% of the total dollar amount of the order, Please note, after 72 hours the order can no longer be changed, cancelled or modified. This also includes payment. 

 

          7. Can I cancel an order after it is placed?

              Because all our products are made to order, it cannot be canceled once the production process starts. However we understand that situations happen and you have to cancel the order. So we hold the order for 24 hours before sending it to the processing department. If you cancel the order within 24 hours after the order was placed, it will not incur any charges.. Within 24 to 72 hours, with the approval from our customer service term, we can still accept cancelation to the order, but there is a handling charge of 25% of the total dollar amount of the order, meaning you will be eligible for a partial refund of 75% of the total dollar amount of the order. Please note, after 72 hours the order can no longer be changed, cancelled or modified. This also includes payment. 

           8.Do you ship to PO Box or APO/FPO military address?

              We ship to all 50 states in the US and the following territories: Puerto Rico and Guam. We do not ship to PO boxes, or APO/FPO addresses. You need to provide us with a street address. 

     

            9. How do I create an account with Marabella Bridal ?

               During checkout, you can choose to create a customer account by entering the information about your name, e-mail address and phone number. Or you can click the “subscribe” button at the footer of our home page. Marabella is honored to have you as a loyal customer. 

   

             10. Do you have a physical store?

                    We do not have a physical store at the moment, but we are in the process of finding an ideal location to show you our amazing dresses and customer service in person! 

       

              11. What if I want my order sooner?

                    At Marabella Bridal, we will do our best to help you get your dream dress in time for the big day. Please contact our wonderful stylist team for more details. Moving up the delivery date may incur a fee.

     

              12. Can I add or remove items from my order?

1.                     Because all our products are made to order, it cannot be changed, canceled or modified once the production process starts. Therefore, we cannot accept, add or remove items to an order after it is confirmed. If you want to add items, we would suggest you place a new order.